Avaya Reportedly Considers Selling Contact Center Unit

August 15, 2016 dbadmin 0

Reports of a possible deal to sell the business to Genesys comes three months after Avaya began reviewing options for dealing with its mounting debt. Avaya executives in May said the business communications and networking vendor was evaluating its options for the future as it deals with a debt burden hovering around $6 billion. Now [More…]

Why outsourced call center roles are coming back onshore

August 15, 2016 dbadmin 0

There has been a notable increase in contact center onshoring activity in recent years, according to new research from outsourcing consultancy and research firm Everest Group. In 2015, the percentage of contact center contracts with significant onshore delivery climbed to 53 percent, up from 49 percent in 2013 and just over a third (35 percent) [More…]

Konecta Aquires Allus, Rises to Power in LatAm Contact Center Industry

August 15, 2016 dbadmin 0

Grupo Konecta has bought out Allus Global and B-Connect in back-to-back acquisitions, rising to become one of the three largest Spanish language contact center service providers in Latin America. With more than 20,000 agents and dozens of delivery centers in Colombia, Argentina, and Peru, Allus Global is a growing call center operator in the region. [More…]